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The Momentum Mistake

Dec 18, 2024

CRM Strategies

8 Min Read

Dear Business Builder,


Picture this:


You’ve just wrapped up the perfect discovery call.


Your prospect is nodding, excited, ready to move forward. They tell you, “This sounds great—send over the details, and we’ll make it happen.”


You hang up, confident this deal is as good as done.


Then… silence.


Your emails go unanswered. Your follow-ups feel like shouting into the void. The deal that seemed like a sure thing? Dead.


What happened?


It wasn’t pricing. It wasn’t competition. It wasn’t even your pitch.


It was momentum.


The single most important force in sales—and the easiest one to lose.

The Hidden Killer: Momentum Decay


Momentum is what transforms interest into action. It’s the energy that drives your prospect to take the next step, make the decision, and close the deal.


But here’s the thing: Momentum is fragile.


  • Every delay erodes excitement.

  • Every unanswered question creates doubt.

  • Every additional step feels heavier than the last.


In today’s world of constant distractions, momentum decays faster than ever.


That’s why so many sales teams lose deals they should have closed—not because the prospect wasn’t interested, but because the energy behind their decision fizzled out.

Why Momentum Fades (and How to Fix It)


Let’s break down the most common reasons sales momentum dies—and how to keep it alive.


1. The Post-Call Black Hole


The first few hours after a call are critical. Your prospect’s excitement is at its peak—but it’s also fleeting.


The Mistake: Sending over a generic follow-up or waiting too long to take action.


The Fix:


  • Follow Up Immediately: Send a personalized recap within 30 minutes of the call. Highlight their key challenges and how your solution directly addresses them.

  • Provide Clear Next Steps: Don’t leave it open-ended. Clearly outline what they need to do next, whether it’s booking a demo, reviewing a proposal, or scheduling a decision-making meeting.

  • Deliver a Quick Win: Send them something valuable right away—a case study, a relevant tip, or a tailored resource. This keeps their momentum going.


2. The “Let Me Think About It” Trap


When prospects say, “I need time to think,” they’re not stalling—they’re losing momentum.


The Mistake: Letting them drift without a clear timeline or direction.


The Fix:


  • Anchor Their Decision: Tie their decision to a specific event or goal. For example: “If we finalize this by Friday, you’ll be able to implement in time for [important deadline].”

  • Introduce Urgency: Without being pushy, remind them of what’s at stake. For instance: “Every month without [solution] costs [specific loss]. Acting now will save you [specific benefit].”

  • Stay Present: Don’t let weeks pass without engagement. Check in strategically to keep the conversation moving.


3. The Multi-Decision Maker Slowdown


In B2B sales, deals often die in committee.


The Mistake: Failing to engage all key stakeholders early in the process.


The Fix:


  • Map the Decision-Making Landscape: Identify all the key players and understand their priorities. Ask directly: “Who else will be involved in the decision?”

  • Personalize for Each Stakeholder: Tailor your messaging to address the unique concerns of each decision-maker. The CFO cares about ROI. The department head cares about ease of implementation. Speak their language.

  • Facilitate Consensus: Provide tools like ROI calculators, comparison charts, or one-pagers that simplify the decision-making process for the group.


4. The “We’ll Circle Back” Lie


When a prospect says, “We’ll circle back,” they rarely do. Momentum dies the moment they leave the conversation.


The Mistake: Letting them control the timeline.


The Fix:


  • Take the Lead: Suggest a specific next meeting: “Let’s put 20 minutes on the calendar to review your feedback on the proposal.”

  • Frame It as Collaboration: Instead of saying, “When do you want to connect?” say, “Let’s work together to finalize this.” This shifts the dynamic from waiting to collaborating.

  • Add Accountability: Use gentle, proactive reminders: “I’ve blocked off time Thursday to go over your questions—let me know if that works for you!”


5. The Overcomplication Spiral


As deals progress, they often become more complex—more details, more objections, more steps. This complexity slows momentum and increases the likelihood of drop-off.


The Mistake: Overloading your prospect with too much information or too many hoops to jump through.


The Fix:


  • Simplify the Process: Streamline every step, from proposals to approvals. Ask yourself, “What can I remove to make this easier?”

  • Focus on the Outcome: Remind your prospect of the end result they care about, not the steps to get there. For example: “This plan gets you to [goal] in [timeframe].”

  • Remove Barriers: If internal approvals are slowing things down, offer to join calls with decision-makers or provide additional resources to speed up the process.

The Cost of Losing Momentum


Every lost deal doesn’t just cost you revenue—it costs you time, energy, and opportunity.


Here’s what momentum decay really means for your business:


  • Wasted resources: Your team spends hours chasing deals that could’ve closed with better momentum.

  • Lost trust: Prospects who feel their excitement fade may question your value.

  • Stalled growth: A slow pipeline drags down your revenue, your team’s morale, and your ability to scale.


The good news? Fixing momentum isn’t rocket science—it’s about being intentional, proactive, and focused.

Your Next Move


If you’re ready to stop losing deals you should’ve closed, here’s where to start:


  1. Audit Your Follow-Up Process: Are you following up quickly and with clear next steps?

  2. Add Urgency to Every Deal: Are you tying decisions to timelines and goals?

  3. Simplify Everything: Are you removing unnecessary steps and friction?

  4. Engage Stakeholders Early: Are you speaking to everyone who influences the decision?


Momentum isn’t just a nice-to-have—it’s the difference between a thriving pipeline and a stagnant one.


Fix this, and you’ll not only close more deals—you’ll close them faster, with less friction, and at a higher value.

Sincerly,

-DealFuel